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How w345 Handles Your Personal Information

When you open an account and use our platform — whether you're depositing via JazzCash, placing a bet on a PSL match, or reaching out to support — we collect certain information to keep your account running securely.

Account Data ProtectionLocal Payment PrivacyYour Rights, Clearly StatedLive casino and slots
w345 How w345 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal information we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through the help centre — responses to data requests are handled separately from general account queries and are prioritised accordingly.

Live Chat Open your account dashboard and start a chat session. For privacy requests, select the 'Account & Data' topic so your message reaches the right team.
Email Support Send your data request to our support email address listed in the help centre. Include your registered account details so we can verify your identity before acting.
Help Centre The help centre has a dedicated privacy section where you can submit a formal data access or deletion request and track its status from your account.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Your account data is encrypted in transit and at rest. We use session cookies to keep you logged in and preference cookies to remember your settings across visits — you can manage cookie preferences from your browser at any time. Account security relies on OTP verification tied to your registered mobile number, which is the same number linked to your JazzCash or Easypaisa wallet where applicable. We retain your data for as long as your account is active and for the period required by applicable law after closure.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login, deposits, withdrawals, and any account update you make from mobile or desktop.

Cookie Controls

We use strictly necessary cookies for session management and optional analytics cookies. You can withdraw consent for non-essential cookies through your browser settings at any time.

OTP Account Verification

Sensitive account actions — password changes, withdrawal requests, contact detail updates — require OTP confirmation sent to your registered mobile number before they go through.

Data Retention Policy

We keep your account data while your account is open and for the legally required period after closure. You can request deletion of non-mandatory data by contacting support directly.

Common Questions About Your Privacy on w345

Here are the questions we hear most often about how your data is handled, who can see it, and what you can do about it.

We collect your name, contact details, date of birth, and the information you provide during identity verification. Transaction records from JazzCash, Easypaisa, or Raast deposits are also stored against your account.

Yes. Submit a data access request through live chat or the help centre email. We'll verify your identity first, then provide a summary of the personal data held on your account.

Only where necessary — payment processors like JazzCash and Easypaisa receive transaction data to complete your transfers. We do not sell your data, and third-party tools we use are bound by strict data-use agreements.

Contact support via live chat or email with a deletion request. We'll remove non-mandatory data promptly. Some records must be kept for the period required by applicable law even after account closure.

Your account uses OTP verification on your registered mobile number for sensitive actions. All connections are SSL-encrypted, and our fraud-detection tools flag unusual login or transaction patterns automatically.

We use session cookies to keep you logged in and optional analytics cookies to improve the platform. You can block or clear non-essential cookies through your browser settings without affecting core account functions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.